Financial Services Terms & Conditions

We may change each and every section of the Agreement from time to time, including these Terms, and change the fees and charges set out in our disclosure document (each such Change is referred to in these Terms as a “Change”).

If we are making a Change we will provide you (or, in the case of a joint account, any one of you) with written notice (paper or electronic) at least 30 days before the Change comes into effect.

If you do close your account(s) with us, you are still obligated to pay us any fees, charges or interest already owing at the time you close your account(s).

Your personal information: you agree that we may exchange information about you, such as your name and such information we deem necessary, with the product issuer to make transactional information available for internal analytics and reporting, to help manage fraud, security and error, or to assist the provider in improving its products.

We may change these Terms at any time. We will post Changes to the Terms and indicate the effective date of the Changes on www.fiscalagents.com/to-our-customers or by other means. The date of the most recent Change to these Terms is shown at the top of these Terms. You agree to check www.fiscalagents.com/to-our-customers for updates to these Terms from time to time.

Products and services available via FASI are only offered in jurisdictions where they may be lawfully offered for sale. All products and services are subject to the terms and conditions of the applicable product issuer’s agreement. The information in this website is subject to change without notice. This communication does not constitute an offer or solicitation by anyone in any jurisdiction in which such an offer or solicitation is not authorized or to any person to whom it is unlawful to make such an offer or solicitation. Prospective investors who are not resident in Canada should consult with their financial adviser to determine if these securities may lawfully be sold in their jurisdiction.

Service charges: We will charge where applicable, and you will pay, our current service charges for services that we perform for you at your request. For our current service charges, please see our service charge disclosure document (branches and online at www.fiscalagents.com/disclosure). You will pay the service charges of any other financial institutions that are imposed as a result of any service that you may use. We may issue you an account invoice/statement itemizing such service fees.

Use of services: You will not use any service for illegal, fraudulent or defamatory purposes or take any steps that could undermine the security or integrity of any service.

Costs and legal fees: You agree to pay us for any cost to recover amounts that you owe us. These costs include legal fees on a solicitor and his own client basis as well as reasonable legal fees charged by our legal counsel. If you fail to pay our costs, they may be sent to a collection agency or for court action.

Demand for information or documentation: You acknowledge that from time to time we may be required to respond to or comply with requests or demands for information or documentation regarding your account. You agree that we may charge you for the costs of our complying with court orders, warrants, summonses to witness, subpoenas or statutory demands or responding to any legal proceeding in which copies of your financial information or records are sought or required from us. The costs we may charge to your account include, but are not limited to, reasonable legal fees, third party service provider fees, fees for clerical time and copy charges. We may charge such costs to your account.

Record-keeping: You must promptly and carefully review your records to check and verify your account transactions, fees and all entries posted on your account. If you believe there are any errors, omissions or unauthorized transactions, you must tell us in writing within a applicable time period (30 days of the transaction date) that allows us to be in a position to review the issues in question.

GICs – Guaranteed return – Your GIC is locked in until the maturity date shown on your confirmation of investment or in your renewal confirmation. This means the issuer agrees to pay interest on the investment amount until the maturity date, but you cannot redeem or withdraw any amount until the investment matures. Notwithstanding the foregoing, under certain duress circumstances, and at the discretion of the issuer, the issuer may permit an early redemption or withdrawal upon payment by you of a penalty amount, as determined by them or otherwise.  In such requests where the issuer proceeds to terminate the investment for you or your beneficiaries or/and survivors, you agree to hold harmless any member of the Fiscal Agents group of companies for any fees, costs or emolument charge-backs in relation to such a early investment termination.

Minimum deposit: Accounts $25,000.  It’s agreed that all amounts below the minimum are to be consolidated into amounts meeting the minimum requirement where applicable.

Maturity cheques: If we have not received prior instructions and/or after 4 business days of receiving the maturity proceeds from the issuer, maturity cheques will be deposited into the bank account we have on file or forwarded by Canada Post to your civic address. No interest is being accumulated under such circumstances.

Transfer fees: GIC type registered accounts below $25,000 will attract a transfer fee of $45 per account transfer between institutions. The fee reflects the cost involved in processing and moving the assets between institutions. Fees may change without notice.

Contact customer: If you choose a maturity option of “Contact Customer,” we will try to contact you within two weeks prior to the maturity date for your instructions. If we are unable to contact you by the maturity date, we may deposit the investment (principal amount and any accrued interest) to any account you have with us; if you do not have an account with us, we will forward the matured funds by mail to the civic address or the address you’ve indicated within your instructions. Please note: interest will cease on investments that are not reinvested.

Social Insurance Number (SIN): If requesting products, accounts or services that may generate interest or other investment income, we will ask for your SIN for revenue reporting purposes. This is required by the Income Tax Act (Canada). If we ask for your SIN for other products or services, it is your option to provide it. When you provide us with your SIN, we may also use it as an aid to identify you and to keep your information separate from that of other customers with a similar name, including through the mortgage credit granting process. You may choose not to have us use your SIN as an aid to identify you with credit reporting agencies.

Fraud: In order to prevent, detect or suppress financial abuse, fraud or criminal activity, protect our assets and interests, assist us with any internal or external investigation into potentially illegal or suspicious activity, or manage, defend or settle any actual or potential loss in connection with the foregoing, we may collect from, use and disclose your information to any person or organization, fraud prevention agency, regulatory or government body, the operator of any database or registry used to check information provided against existing information, or other insurance companies or financial or lending institutions. For these purposes, your information may be pooled with data belonging to other individuals and subject to data analytics.

Insurance: LifeGuide Insurance quotation software Third Party Software: If any Third Party Software products are specified or linked within this site; all Third Party Software products are owned and licensed by their respective owners, and Licensee’s licensed right to use these software products will be governed by the software end-user license agreement accompanying the third party software programs, which includes the third party owner’s standard product warranties, indemnities and liabilities applicable to its software product. Fiscal Agents Ltd does not make or extend any separate product warranties, guarantees, indemnities or liabilities with respect to these third party software products. Nor offer for purchase such products. Contact a licensed insurance disturber. 

We may use your information to:

• determine your eligibility for insurance coverage,
• determine your insurance premium,

Please note:- Third Party Software links: If Third Party Software products are specified above or elsewhere on this site, the Third Party Software products are owned and licensed by their respective owners, and Licensee’s licensed right to use these software products will be governed by the software end-user license agreement accompanying the third party software programs, which includes the third party owner’s standard product warranties, indemnities and liabilities applicable to its software product. Fiscal Agents Ltd does not make or extend any separate product warranties, guarantees, indemnities or liabilities with respect to these third party software products. Nor offer for purchase such products. Contact a licensed insurance disturber. 

We may also use your information for marketing purposes, including to:

• tell you about other products and services that may be of interest to you, including those offered by other businesses within the Fiscal Agents group of companies and third parties we select,
• determine your eligibility to participate in contests, surveys or promotions,
• conduct research, analysis, modelling and surveys to assess your satisfaction with us as a customer,
• develop products and services, and
• contact you by telephone, fax, text messaging or other electronic means and automatic dialing-announcing device, at the numbers you have provided us, or by ATM, internet, mail, email and other methods.

With respect to these marketing purposes, you may choose not to have us:

• contact you occasionally either by telephone, fax, text message, ATM, internet, mail, email or all of these methods, with offers that may be of interest to you, and
• contact you to participate in customer research and surveys.

Telephone and internet discussions: When speaking with one of our telephone service representatives or internet live chat agents, or messaging with us through social media, we may monitor and/or record our discussions for our mutual protection, to enhance customer service and to confirm our discussions with you.

These privacy provisions must be read together with our Privacy Code. You acknowledge that the Privacy Code forms part of this agreement. For further details about our privacy practices, visit www.fiscalagents.com/privacy or contact us for a copy.

You acknowledge that we may amend the terms of this notice and our Privacy Code from time to time. We will post the revised privacy provisions and Privacy Code on our website listed above. We may also make them available at our head office or where available branches or send them to you by mail. You acknowledge, authorize and agree to be bound by such amendments.

If you wish to opt out of or withdraw your consent at any time to any of the opt-out choices described in this Agreement, you may do so by contacting us at 905-844-7700. Please read our Privacy Code for further details about your opt-out choices.